Privacy Policy

Last updated 25 April 2026

Introduction

This document sets out the privacy policy of Bradley Fernie (ABN 60 850 113 859) (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).

We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

We are committed to preventing serious invasions of privacy and ensuring the protection of your personal information, so you can contact us using the details below if you have any questions or concerns.

By providing personal information to us, including through our application ‘MotorBase’ (Software), you consent to our storage, maintenance, use and disclosure of personal information in accordance with this privacy policy.

The Software is not intended for children under 13 and we do not knowingly collect personal information from children under 13.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.

Types of Personal Information We Collect

The personal information we collect may include the following:

• your name;
• email address;
• telephone number and other contact details;
• date of birth;
• social media or third-party login information;
• account and profile information, including your username, email address, display name and profile photo, including where collected through social media log-in;
• information about your business or personal circumstances, such as:
  • vehicle information, including details relating to your vehicle such as make, model, year, body style, chassis code, or engine specifications;
  • maintenance, service and compliance information, including registration number, state of registration, registration expiry date, or service dates;
  • insurance information voluntarily provided by you, including insurance provider, policy type, policy number and insurance expiry date; and
  • trip records, vehicle inspection data and other vehicle-related records you upload, enter or generate through the Software;
• communications and user-generated content, including in-app messages exchanged between users, reviews, ratings, comments, feedback and other content you submit through the Software;
• subscription, purchase and transaction information;
• information in connection with client surveys, questionnaires and promotions;
• your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
• information about third parties; and
• any other information provided by you to us via our Software, our website or our online presence, or otherwise required by us or provided by you.

How We Collect Personal Information

General

We may collect personal information either directly from you, or from third parties, including where you:

• create an account, register or set up a profile through the Software;
• use or interact with the Software, including its digital garage, build tracker, My Mechanic chat, marketplace, in-app messaging system, or trip planning features;
• enter, upload or manage your vehicle, maintenance, insurance, trips, marketplace transaction history or other related records through the Software;
• contact us through our website;
• receive goods or services from us;
• submit forms, sign up for subscriptions, purchases or premium services;
• communicate with us via the Software, email, telephone, SMS, social applications (such as LinkedIn or Facebook) or otherwise;
• enable location services, push notifications, social logins or other device permissions;
• interact with our website, social applications, services, content and advertising;
• provide information to us through third-party service providers, app marketplace platforms or integrations, including social login providers, payment processors or analytics providers; or
• invest in our business or enquire as to a potential purchase in our business.

Analytics

We may also collect personal information from you when you use or access our Software, website, our social media pages or related services through analytics and automated data collection technologies.

This may include the use of analytics platforms, cookies, software development kits (SDKs), device permissions, crash reporting tools, application performance monitoring tools and other similar technologies that allow us and our third-party service providers to monitor, collect, track and analyse usage behaviour, technical performance, device data, location information and interactions with the Software.

If you do not wish certain information to be collected through cookies, location permissions, push notifications or similar technologies, you may adjust your browser, device or application settings, although doing so may limit certain functionality of the Software.

Use of Your Personal Information

We collect and use personal information for the following purposes:

• to provide, operate, maintain and improve the Software and any related goods, services or features, including the Software’s Digital Garage functionality;
• to provide customer support, respond to enquiries, troubleshoot issues and communicate with users;
• for record keeping and administrative purposes;
• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing goods or services to you;
• to improve and optimise our service offering and customer experience, including Software performance, security, technical stability and user experience;
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to process and facilitate automated outputs, My Mechanic interactions and related functionality through third-party technology providers;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
• to consider an application of employment from you.

We may disclose your personal information to cloud-providers, contractors and other third parties located inside or outside of Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient has similar legal safeguards and deals with such personal information in a manner consistent with how we deal with it.

Automated Decision-Making

We may use automated systems to make decisions, recommendations or assessments that significantly affect you, including providing automated responses, advice and recommendations through our My Mechanic feature (including in relation to vehicles, repairs, modifications and purchasing decisions), surfacing marketplace listings that match your wishlist through our matching system, and providing aftermarket parts and upgrade recommendations. These processes involve the use of personal information to evaluate certain aspects about you such as your vehicle ownership, build interests, wishlist and preferences, in-app activity and engagement with the App. You may request human review of any automated decision by contacting us at support@motorbase.app.

Security

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Requesting Access or Correcting Your Personal Information

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

Complaints

If you wish to complain about how we handle your personal information or believe your privacy has been seriously invaded, please contact us using the details provided below with your name and contact details. We will investigate your complaint promptly and respond within a reasonable timeframe.

Contact Us

For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below:

Email: support@motorbase.app